Privacy policy
Draft for review. This policy must be finalised by a qualified legal adviser before public launch.
This policy explains what personal information GhanaDeals collects, why we collect it and the choices you have.
What we collect
- Account details: your email address and, if you choose, your name, phone and WhatsApp numbers.
- Listings: the property information and photos you publish. Phone numbers you add to a listing are shown publicly on that listing.
- Private location data: an exact map pin and digital address, if you provide them. These are not shown publicly unless you choose to share the exact location.
- Enquiries and messages: the messages you send, and the contact details you give so the advertiser can reply.
- Contact activity (leads): when you view an advertiser's number, open a WhatsApp chat, send a message or request a viewing, we record that it happened, for which listing, and when. We use a random cookie identifier (not your name) so repeat clicks are counted once. Advertisers see these as leads; for messages and calls they also see the details you share with them.
- Calls through GhanaDeals numbers: some listings show a GhanaDeals number that forwards your call to the advertiser. We record the calling number, time and length of the call, and share your number with that advertiser so they can call you back. If a call is recorded, you will hear a notice at the start of the call.
- WhatsApp messages through GhanaDeals: if you message our WhatsApp number about a listing, we keep your WhatsApp number, the name on your WhatsApp profile and your messages with the enquiry, and share them with that listing's advertiser so they can reply. We reply to you from the same number with a confirmation and safety guidance.
- Identity checks (optional): if you ask for one, your Ghana Card number, names and a live selfie are sent to our verification partner, Smile ID, to compare with the National Identification Authority's record. We never ask for, photograph or keep a copy of your Ghana Card, and we do not keep your selfie. We keep the result and date, a masked card number, a one-way code that lets us spot the same card on two accounts, and a record of your consent. You can ask us to delete this at any time.
- Technical data: basic logs used for security, abuse prevention and rate limiting. IP addresses are stored only in hashed form for this purpose.
How we use it
- To run the marketplace: publishing listings, delivering enquiries and sending notifications you have chosen.
- To keep the platform safe: detecting spam, fraud and duplicate listings, and investigating reports.
- To meet legal obligations.
We do not sell your personal information.
Who can see it
Advertisers see the contact details you include in an enquiry. Our staff can access information only as needed for their role, and access to sensitive records is logged.
Your choices
- Update your profile and notification preferences in Dashboard → Settings.
- Delete your account at any time in Dashboard → Settings. This deletes your listings, photos, saved properties and messages, except where we must keep records by law.
Contact
Questions about privacy: privacy@ghanadeals.example (placeholder to be replaced before launch).